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Call Center Services
Dynamic Response Concepts (DRC) designs and manages customized, integrated customer service programs that provide complete and comprehensive Call Center solutions. DRC's state-of-the-art telecommunications system provides exclusive and client specific toll-free number service for all your inbound and outbound telemarketing requirements.
DRC's capabilities and expertise in creating and executing unique support programs are designed to compliment the marketing efforts of our clients. Our strength is in the development of custom-tailored programs that incorporate unique and highly-valued benefits and services, achieve maximum sales, marketing support and customer satisfaction objectives. Whether your Call Center needs are inbound or outbound, DRC is dedicated to providing you both value and quality.
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Specialties
- Inbound Order Processing
- Inbound & Outbound Customer Service
- Outbound Telemarketing
- Sweepstakes & Survey Management
- Reader Inquiry Processing
- Upsell of Subscriptions & Products
- Sales Lead Generation
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Call Center Features
Automated Telephone Organization/Management (ATOMS)
Predictive Dialing and Customized Scripting
Electronic Transfer of Data
Credit Card and Check Payment Options
Customized Reporting
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