Dynamic Response Concepts - Periodical Publishers' Service Bureau

Dynamic Response Concepts
One North Superior Street
Sandusky, OH 44870

Liz Markley
Division Manager
419-621-4395

“Dynamic Response Concepts has been an invaluable partner in the success of our mail order business for over 10 years. Their courteous and knowledgable operators provide our customers with the exceptional service they expect and that we demand. Technologically they always stay ahead of the curve and they've always responded speedily to our requests. In short, DRC has never let us down.“

Slate Kessler
Scrambl-Gram, Inc.

“Dynamic Response Concepts has been essential to my job at Quick & Simple. I edit the Contests and Giveaway page in our magazine and DRC handles the fulfillment of the reader’s prizes. We giveaway prizes every single day
of the week! DRC has a very efficient, friendly and organized team. Without their assistance, this section in the magazine wouldn’t exist. They are integral to running our giveaways in a timely manner.”

Alexis Tirado
Associate Editor
Quick & Simple | Hearst Magazines

Dynamic Response Concepts (DRC) designs and manages customized, integrated customer service programs that provide complete and comprehensive Call Center solutions.

DRC's state-of-the-art telecommunications system provides exclusive and client specific toll-free number service for all your inbound and outbound telemarketing requirements.

SPECIALIZED SERVICES

• Inbound Order Processing & Customer Service
• Catalogs & Product Order Processing
• Customer Literature Requests
• Upsell Programs

You owe it to your bottom line to see how much PPSB can save you on your fulfillment needs.

• Brochures & Sales Kits
• Product Samples
• Premium Items
• POP Material

BENEFITS OF PPSB FULFILLMENT

• Customized & Cost Effective Production Lines
• Located centrally in the U.S. to save time & money in the mailing process
• Affordable, Hard-Working Labor Pool
• Fully Integrated Call Center

Dynamic Response Concepts (DRC) has been processing customer inquiries for a diverse group of publications and manufacturers for more than 30 years.

RESPONSE OPTIONS

• Client Specific Toll-Free Phone & Fax Numbers
• Business Reply Cards
• Online Real-Time Response Options

CONSUMER PAYMENT OPTIONS

• Check
• Money Orders
• Credit Cards

LEAD GENERATION REPORTING OPTIONS

• Diskette
• E-Mail & FTP
• Pressure Sensitive Labels

SUBSCRIPTION SALES AND SERVICES

• New & Renewal Subscription
• Subscription Renewal Surveys
• Customer Service

REPORTS

• Promotion-to-Date recaps for each advertiser and product
• Weekly promotion activity reports
• Weekly summary activity for advertisers
• Quarterly Year vs. Year Comparison Report
• Custom report formatting
• Complete financial reporting
• Many reports available via both hard copy and online

Dynamic Response Concepts (DRC) has managed Sweepstakes, Contests and Surveys for Publishers, Retailers and Businesses for more than 10 years.

Some of DRC's most recognized and respected clients include Disney Adventures, Wenner Media ( Rolling Stone's Annual Reader Survey ) and Hearst Magazines. DRC receives and processes responses via mail, dedicated toll-free telephone, fax and the Internet.

Reporting is available on a daily, weekly or monthly basis. Additionally, DRC can store the completed surveys in our secure warehouse at a very cost-effective rate.

TYPES OF SWEEPSTAKES AND SURVEYS

• Reader & Consumer Sweepstakes
• Enter-to-Win Contests
• Reader & Consumer Surveys
• Demographic Surveys
• Subscription Renewal Surveys
• Customer Satisfaction Surveys
• Product Warranty Registration Surveys

OTHER SERVICES AVAILABLE

• Upsell Programs
• Follow-up Mailing and Telemarketing Programs